Refund & Cancellation Policy

1. Cancelling a booking

Before the courier picks up the parcel, you can cancel it from your Shipments page. The full amount you paid for it goes back to your wallet straight away; there is no cancellation charge.

Once the courier has picked it up, the booking can no longer be cancelled. If you need the parcel back, contact us: return charges apply, as described below.

2. Bookings that fail

If the courier cannot accept a booking, the amount is put back in your wallet automatically.

3. Weight differences

If the courier finds a higher weight, the extra charge is shown to you with the courier's figures. You have 24 hours to accept it or dispute it with photos. If the dispute is decided in your favour, you are not charged; if you do not reply in 24 hours, the charge is accepted. See our Terms of Service for details.

4. Returned parcels (RTO)

A parcel that comes back to you costs the same as its booking, charged from your wallet when it starts coming back. Nothing is given back for it, including the COD fee of a COD parcel.

5. Getting your wallet balance back

You can ask for your wallet balance to be paid back to you at any time. Message our support with your request.

We pay it to the bank account verified in your KYC, within 7 working days of your request. We do not pay it to any other account.

6. Payment problems

If money left your bank but your wallet was not credited, contact us with the Razorpay payment number. We check it with Razorpay and either credit your wallet or help you get the money back. Payments that fail are returned to you by your bank or Razorpay on their usual timelines.

7. COD money

Cash collected from your buyers is not a refund: it is paid to your bank account on your COD cycle, as our Terms of Service describe.

8. Contact

Write to [Support email] or call [Support phone].