Terms of Service

1. What ShipMark does

ShipMark is a shipping service for businesses. You can compare courier prices, book parcels with our courier partners, print labels, track parcels, answer delivery problems and receive cash-on-delivery (COD) money.

The courier partner carries the parcel. We arrange the booking, run your account and help when something goes wrong.

2. Your account

You log in with your mobile number and a one-time code. Keep your phone safe: anything done after logging in with your number counts as done by you.

You are responsible for the staff you add to your account and what they do in it.

Give us correct details: business name, PAN, GSTIN (if you have one) and bank account. We check them (KYC) before you can book, and we may ask for more documents.

ShipMark is for businesses. You must be at least 18 years old to use it.

3. Wallet and prices

ShipMark works on a prepaid wallet. You add money by paying to our UPI QR code and sending us the payment screenshot on WhatsApp; we add it to your wallet once we have checked the payment. Each booking is paid from the wallet.

Before you book, we show the full price: freight, fuel charge and COD fee (for COD parcels). No GST is added. That amount is taken from your wallet when you book.

Your wallet never goes below zero. If a later charge (a weight difference or a return) is more than your balance, it waits and is taken from your next top-up, and new bookings pause until it is paid.

Money in the wallet does not earn interest. You can ask for your balance back as described in our Refund & Cancellation policy.

4. Weight and box size

Enter the real weight and box size of every parcel. The courier weighs and measures it too.

If the courier finds a higher weight, the price is worked out again at your own rates and we tell you, with the courier's figures. You have 24 hours to accept it or dispute it with photos. If you do not reply in 24 hours, the new weight is accepted. If a dispute is decided in your favour, you pay nothing extra.

5. Packing and contents

Pack every parcel safely and stick the label where the courier can scan it.

Never ship anything on our Prohibited items list or anything the law does not allow. You are responsible for what is inside your parcels and for the documents the law needs, such as invoices and e-way bills.

We or the courier may refuse, hold or return a parcel that breaks these rules. Any charges for that are yours.

6. Cash on delivery (COD)

For COD parcels the courier collects the money from your buyer. When the courier sends that money to us and we have matched it to your parcels, we pay it to your verified bank account on your COD cycle, which is shown in your account.

If an amount from the courier does not match, we hold that part until we have sorted it out with the courier.

If you change your bank account after KYC, COD payouts pause until we have approved the new account.

7. Delivery problems and returns

If the courier cannot deliver, we show you the reason and you can ask for another attempt, give a new address or phone number, or ask for the parcel to come back. If you do not answer, the courier tries again or returns the parcel.

A returned parcel (RTO) costs the same as its booking. Nothing is given back for it, including the COD fee of a COD parcel.

8. Lost or damaged parcels

Tell us as soon as you notice that a parcel is lost or damaged. We raise a claim with the courier partner and keep you updated. Any compensation follows the courier partner's claim terms.

9. What you must not do

Do not book fake orders, misuse cash on delivery, use someone else's account, copy data from ShipMark in bulk, or try to get around its security.

10. Pausing or closing an account

We may pause or close an account that breaks these terms or the law. Where we can, we tell you first and explain why.

You can close your account at any time by contacting us. Your wallet balance is refunded as our Refund & Cancellation policy describes, and COD money still due is paid once the courier has settled it.

11. Our responsibility

We work hard to keep ShipMark running, but we cannot promise it will never be down or slow.

We are not responsible for delays or losses caused by events outside our control, such as bad weather, strikes, network failures or government orders.

As far as the law allows, our total liability for any claim about a shipment is limited to the charges you paid us for that shipment.

12. Changes to these terms

We may change these terms. The new version is posted here with a new date, and we tell you about important changes. You are asked to agree again when you next log in.

13. Law and disputes

These terms follow the laws of India. Courts in Delhi decide any dispute about them.

14. Contact and grievances

Support: [Support email], [Support phone].

Grievance Officer: [Grievance Officer name], [Grievance Officer email]. We acknowledge every complaint and reply as soon as we can, within the time the law requires.